Here at Maguire’s Barbershop we pride ourselves on:
- Our Products
- Our Prices
- Our Customer Service
As part of our commitment to our customers we offer the following refund and returns policy:
I've changed my mind after seeing the items:
If for any reason you are not happy with your order, simply return the order to us in the condition you received it within 7 days of delivery. You may just have simply changed your mind, it happens and we understand.
We will happily refund the total cost of your original order, but we do ask that you cover return postage (unless the goods are faulty, please see below)
I only want to return one part of the order:
If you are returning an item that was part of a larger order, Maguire’s Barbershop will refund the cost of that item.
It's been longer than 8 days, can I still return my order?
After 8 days (but within 30 days) as long as the items are still in delivery condition (i.e. unopened and unused) Maguire’s Barbershop will refund the cost of the original order, but minus any delivery or return postal charges.
All refunds will be processed on receipt of goods back at Maguire’s Barbershop HQ, where possible in the original packaging. The refund will be made either within 3 days of a promised refund date, or within 10 days of Maguire’s Barbershop receiving the returned item.
What to do with damaged items:
If you receive your order from Maguire’s Barbershop and the contents are damaged, please don’t just live with it – let us know. You can return the item(s) to us within 30 days and we'll replace them free of charge. Where applicable however, please try and inspect the package before you sign for it from Royal Mail – packages leave our HQ packed with care and attention, if they are not being handled in that same way in transit we want to know about it.
In certain cases we may ask for a photograph of the damaged item(s) so we can better judge how best to proceed with the returns process. This is not because we don’t believe you, it is just to make absolutely sure it is worth you returning the item to us (we may ask you to dispose of it on our behalf).
My item is faulty:
If the item or product you have purchased from us does not work in the way it was intended, then it is faulty. The first step here is to let us know via email what the problem is - if you use the contact us page there is space for your name, email, order number and description of the problem. We may ask you a few questions about the item or product, just so we can check the rest of our stock for similar defects.
In certain cases we may ask for a photograph of the faulty item(s) so we can better judge how best to proceed with the returns process. This is not because we don’t believe you, it is just to make absolutely sure it is worth you returning the item to us (we may ask you to dispose of it on our behalf).
You can return the item(s) to us within 30 days and we'll replace them free of charge.